 About Us
Company Philosophy
We pride ourselves on taking personal
care of each customer. We take the time to get to know each of
our customers and their individual needs. Our customers know who
we are and take comfort in knowing we are here to serve them.
The quality of our work is outstanding and our pricing is
competitive. We appreciate our customers’ busy schedules so our
goal is to get vehicles in and out the same day to minimize
inconvenience for our customers. Your vehicle will be repaired
right the first time, and we will always stand behind any work
we perform.
 Kevin Nelson is not only an owner, but also works in the shop
with the technicians. By doing so, he can ensure the quality of
the service that our customers have come to expect.
We offer a warm, inviting
waiting area with complimentary coffee, newspapers and
magazines. We also have a collection of toys, books and videos
to help keep your little ones entertained while you are having
your car serviced.
 Company Goals
Our goal at Service Outlet is to develop a partnership with
our customers to keep their vehicles safe and dependable.
Trusting a repair facility with your automotive needs is no
small matter. We do everything within our control to build and
earn that trust every day.
Service Outlet is committed to achieving total customer
satisfaction.
We fulfill this goal in three ways:
- To make the needed repairs and do them right the first
time.
- To make recommendations for regularly scheduled
maintenance that will reduce the overall operating costs, as
well as make suggestions for repairs that are in your best
interest relating to the condition of your vehicle. Our
customers come to us for advice on how to best maintain
their vehicles.
- To educate you about your vehicle so that you can make
more qualified decisions regarding its care and maintenance.
Training/Certification
All of our mechanics are ASE certified and undergo continual
training and education. Many have previous dealership experience
and are experts in their field. |
